Privacy Policy

Last updated: 9 November 2026

This policy explains how FonePeDoc ("FonePeDoc", "we", "us") handles your personal data when you use the FonePeDoc mobile app and this website. We process personal data in line with India's Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable laws.

In short: we use your data to run your consultations, bookings, orders and health tracking. We do not sell your personal data and we do not use your health data for advertising. You can see, correct or erase your data, or withdraw consent, at any time from Profile → Privacy and data in the app.

1. Who can use FonePeDoc

FonePeDoc accounts are for adults aged 18 and over. An adult account holder can book a consultation or visit for a family member, including a child, and is responsible for providing that person's information with their authority.

2. Data we collect

Category	What	Why
Account	Mobile number (used to sign in with a one-time password), name, date of birth, gender, email if you add it	To create and secure your account and contact you about your service
Family members and nominee	Names, ages and relationship of people you book for; a nominee you choose	To book care for them; to let your nominee exercise your rights as the DPDP Act allows
Health information	Symptoms and reasons for a consultation, prescriptions, reports and files you upload, consultation notes, medications, vitals, diet and water logs	To provide consultations and visits, and to show your health records and reminders
Health Connect data (optional)	Only if you allow it: heart rate, blood pressure, blood glucose, oxygen saturation, weight, sleep and steps	To show and record your vitals in the app
Consultation calls	Camera and microphone during a video or audio consultation you join	To connect you with your doctor
Location (optional)	Approximate location, only when you allow it	To find clinics, hospitals and services near you and fill in an address
Orders and payments	Items ordered, delivery address, payment status and transaction references	To process orders, payments, refunds and invoices
Device and app	Device model, operating system, app version, notification token, signed-in devices	To deliver notifications, keep your account secure and support the app
Crash reports (optional)	Technical details of an app crash, with names, numbers, emails and request contents removed on your phone before sending	To fix bugs - sent only if you turn on the crash reports consent

3. Consent

When you sign up we show you an itemised notice of each purpose we use data for. Purposes needed to run the service are required; the rest (for example crash reports and marketing messages) are off until you turn them on. You can change your choices at any time in Profile → Privacy and data. Withdrawing consent does not affect processing that happened before you withdrew it.

4. Health Connect

If you connect Android Health Connect, FonePeDoc reads and writes only the data types listed above, and only after you grant permission. Data from Health Connect is used solely to show and record your health measurements in FonePeDoc. It is not used for advertising, not sold, and not shared with third parties except as needed to provide this feature or as required by law. You can revoke access at any time in Health Connect settings.

5. Who we share data with

We share personal data only as needed to provide the service:

Doctors, clinics, hospitals, labs and pharmacies you choose to consult, book or order from, so they can provide care or fulfil your order.
Service providers who process data on our behalf: Razorpay (payments - we do not store your card or UPI credentials), Google Firebase Cloud Messaging (push notifications), our SMS and email providers (one-time passwords and service messages), and Sentry (crash reports, only with your consent).
Authorities, when required by law or to protect someone's life or safety.

We do not sell your personal data.

6. How we protect your data

Data travels between the app and our servers over encrypted connections (HTTPS/TLS). Sign-in tokens are kept in your phone's secure storage. Access to personal data within FonePeDoc is limited to people who need it to provide the service.

7. How long we keep data

We keep your data while your account is open. When you close your account, we erase your personal data, except what we must keep to meet legal obligations - for example medical records, invoices and payment records that law requires us or our partner healthcare providers to retain - which is kept only for the period that law requires and then deleted.

8. Your rights

Under the DPDP Act you can:

get a copy of and information about your personal data;
correct or update inaccurate or incomplete data;
withdraw consent for any optional purpose;
close your account and have your data erased (see Delete your account);
nominate someone to exercise your rights if you die or become incapable;
raise a grievance with us, and if not resolved, with the Data Protection Board of India.

You can do all of this in the app at Profile → Privacy and data, or by emailing support@fonepedoc.com from the contact details on your account.

9. Grievances

For any complaint about how we handle your data, use Raise a complaint in Profile → Privacy and data, or write to support@fonepedoc.com. The current Grievance Officer contact is also shown in the app on that screen.

10. Changes to this policy

If we make material changes, we will update the date above and tell you in the app. Where a change needs your consent, we will ask for it.

11. Contact

Email support@fonepedoc.com.