Terms of Service

These terms apply to your use of the FonePeDoc mobile app and this website (the "Service"). By creating an account or using the Service, you agree to them.

1. Eligibility

You must be at least 18 years old to create an account. You may use your account to book care for family members, including children, where you are authorised to do so.

2. Not for emergencies

The Service is not for medical emergencies. If you or someone else needs urgent care, call 112 or go to the nearest hospital immediately.

3. Medical services

Consultations, visits and other healthcare services booked through FonePeDoc are provided by doctors and healthcare providers, who are responsible for the medical advice and care they give. An online consultation may not be suitable for every condition; your doctor may advise an in-person visit.

4. Your account

You sign in with a one-time password sent to your mobile number. Keep your phone secure and give accurate information - especially health information, which your doctor relies on. You are responsible for activity on your account.

5. Payments and refunds

Prices are shown before you pay. Payments are processed by Razorpay. Cancellations and refunds follow the policy shown in the app at the time of booking or ordering.

6. Acceptable use

Do not misuse the Service: no false information, no impersonation, no abuse of doctors or staff, no recording of consultations without consent, and no attempts to interfere with the Service or access other people's data.

7. Privacy

Our Privacy Policy explains how we handle your personal data.

8. Closing your account

You can close your account at any time - see Delete your account. We may suspend or close accounts that break these terms.

9. Changes

We may update these terms. If changes are material, we will tell you in the app before they take effect.

10. Governing law

These terms are governed by the laws of India.

11. Contact

Email support@fonepedoc.com.